FAQs
HOW DO I CHECK MY ORDER STATUS?
HOW MUCH DO YOU CHARGE FOR SHIPPING?
We charge a nominal $5.99 shipping fee for any order under $89. All orders over $89 qualify for free shipping, regardless of order amount or quantity.
HOW MANY PRODUCTS/BRANDS DO YOU OFFER?
We currently offer several thousand active products from hundreds of designer and niche brands.
DO YOU SHIP TO AK, HI, PR AND APO/FPO?
Yes! We ship to all 50 states and territories, including AK, HI, PR and APO/FPO locations for no additional charge.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Most orders are shipped within 24-48 hours of order placement. You can expect your order to arrive within 7-10 business days (Excluding AK, HI, PR and APO/FPO).
ARE YOUR PRODUCTS AUTHENTIC?
Absolutely! All products are guaranteed to be 100% genuine and authentic items, or your money back.
IS YOUR WEBSITE SECURE?
Yes, we use SSL encryption to ensure a safe and enjoyable shopping experience.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept many popular payment methods including Visa, Mastercard, American Express, Discover and PayPal for your convenience. In addition, we offer alternative payment options such as Apple Pay, Google Pay and Shop Pay.
DO YOU OFFER RETURNS?
Yes. If for any reason you are unhappy with your order, simply contact us to arrange a hassle-free return of your item, or click here to submit a Return RMA request.
CAN I CANCEL MY ORDER?
Cancellations are accepted, however are not guaranteed as we strive to ship orders as quickly as possible. Should you require cancellation of an order, please contact us immediately. You will be notified via email if your order has been sucessfully cancelled, or if the order has shipped you will receive tracking information for the order.
THE ITEM I WANT IS OUT OF STOCK, WHAT CAN I DO?
If an item is out of stock, you'll see a purple and white banner with a bell icon that reads "notify me when available". Simply click the banner, then enter your email address and select the appropriate product option from the dropdown list. When the item is back in stock you'll automatically be notified via email.
